If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels:

  • our toll free number 1-844-780-9293
  • by email at: ISOMember@PSPCardServices.com 
  • by mail at: 400 Applewood Crescent, Suite 200, Vaughan, Ontario, L4K 5C7
  • or by completing the form on this page

To assist us in reviewing your complaint, please provide the following, where applicable:

  • a summary of your concerns,
  • details, such as the name of the person you were dealing with, the date the concern occurred, date spoken to our representative,
  • copies of any supporting documentation (i.e. agreements, statements, correspondence)


Please visit the Financial Consumer Agency of Canada’s website for more information. 

Code of Conduct Form

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Contact Info

Corporate Headquarters


400 Applewood Cres., Suite 200
Vaughan, ON L4K 5C7