If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels:

  • our toll free number 1-844-780-9293
  • by email at: ISOMember@PSPCardServices.com 
  • by mail at: 400 Applewood Crescent, Suite 200, Vaughan, Ontario, L4K 5C7
  • or by completing the form on this page

To assist us in reviewing your complaint, please provide the following, where applicable:

  • a summary of your concerns,
  • details, such as the name of the person you were dealing with, the date the concern occurred, date spoken to our representative,
  • copies of any supporting documentation (i.e. agreements, statements, correspondence)


Please visit the Financial Consumer Agency of Canada’s website for more information. 

Code of Conduct Form

Contact Info

Corporate Headquarters


400 Applewood Cres., Suite 200
Vaughan, ON L4K 5C7

Head Office:  1 844 780 9293